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Yes, you can cancel your order if it hasn’t been processed or shipped yet. To request a cancellation, please contact our customer service team immediately.

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Ya, Anda dapat membatalkan pesanan jika pesanan tersebut belum diproses atau dikirim. Untuk mengajukan pembatalan, silakan segera hubungi tim layanan pelanggan kami.

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You can track your order in real time through the tracking link provided in your confirmation email. Simply click the link to see the latest status and location of your package.

Please keep in mind:

Processing time: 1-2 Business day

Delivery tine: 2-5 Business days (Depending on the courier and delivery location)

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Anda dapat melacak pesanan Anda secara real time melalui tautan pelacakan yang terdapat pada email konfirmasi. Cukup klik tautan tersebut untuk melihat status terbaru dan lokasi paket Anda.

Harap diperhatikan:

Waktu pemrosesan: 1 hari kerja

Waktu pengiriman: 2–5 hari kerja (tergantung kurir dan lokasi pengiriman)

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Delivery times depend on your selected shipping option and location. Most orders arrive within the estimated delivery window shown at checkout. You can check your exact estimated delivery date through the tracking page.

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Waktu pengiriman tergantung pada opsi pengiriman dan lokasi yang Anda pilih. Sebagian besar pesanan tiba dalam perkiraan waktu pengiriman yang ditampilkan saat checkout. Anda dapat memeriksa perkiraan tanggal pengiriman Anda secara tepat melalui halaman pelacakan.

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Delays may occur due to courier issues, high demand, weather conditions, or technical problems. If your package is delayed, you can contact the courier directly for more details. Below are the courier contact numbers:

• AnterAja: 021-5066-3333 anteraja.id
• J&T Express: 021-8066-1888 jet.co.id
• JNE: 021-2927-8888 jne.co.id
• GoSend (via Gojek): Use the “Help” feature in the Gojek app; specific direct CS phone number not clearly listed

If you need assistance reaching out to the courier, let us know and we’ll be happy to help. Please note our customer service is available during working hours. 🙂

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if the packaged has not been picked up by the courier, Yes. Please contact our customer service team as soon as possible to request a change.

Once your package is out for delivery, changes may be limited, but we’ll do our best to assist you.

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Jika paket belum diambil oleh kurir, ya, Anda dapat mengubahnya. Silakan hubungi tim layanan pelanggan kami sesegera mungkin untuk meminta perubahan.

Setelah paket Anda sedang dalam proses pengiriman, perubahan mungkin terbatas, tetapi kami akan berusaha semaksimal mungkin untuk membantu Anda.