Pertanyaan pertanyaan

Frequently Asked Questions

Can you deliver across all of Indonesia? | Apakah bisa kirimkan ke seluruh Indonesia?

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Yes, we can. Simply enter your address to view the estimated delivery time and shipping cost for your location.


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Ya, kami bisa. Silakan masukkan alamat Anda untuk melihat estimasi waktu pengiriman dan biaya kirim ke lokasi Anda.

Can I cancel an order? | Bisakah saya membatalkan pesanan?

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Yes, you can cancel your order if it hasn’t been processed or shipped yet. To request a cancellation, please contact our customer service team immediately.

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Ya, Anda dapat membatalkan pesanan jika pesanan tersebut belum diproses atau dikirim. Untuk mengajukan pembatalan, silakan segera hubungi tim layanan pelanggan kami.

Where is my order right now? | Di mana pesanan saya sekarang?

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You can track your order in real time through the tracking link provided in your confirmation email. Simply click the link to see the latest status and location of your package.

Please keep in mind:

Processing time: 1-2 Business day

Delivery tine: 2-5 Business days (Depending on the courier and delivery location)

--------- iNDONESIAN ----------

Anda dapat melacak pesanan Anda secara real time melalui tautan pelacakan yang terdapat pada email konfirmasi. Cukup klik tautan tersebut untuk melihat status terbaru dan lokasi paket Anda.

Harap diperhatikan:

Waktu pemrosesan: 1 hari kerja

Waktu pengiriman: 2–5 hari kerja (tergantung kurir dan lokasi pengiriman)

When will my package be delivered? | Kapan paket saya akan dikirim?

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Delivery times depend on your selected shipping option and location. Most orders arrive within the estimated delivery window shown at checkout. You can check your exact estimated delivery date through the tracking page.

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Waktu pengiriman tergantung pada opsi pengiriman dan lokasi yang Anda pilih. Sebagian besar pesanan tiba dalam perkiraan waktu pengiriman yang ditampilkan saat checkout. Anda dapat memeriksa perkiraan tanggal pengiriman Anda secara tepat melalui halaman pelacakan.

Why is my order delayed? | Kenapa pesanan saya tertunda?

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Delays may occur due to courier issues, high demand, weather conditions, or technical problems. If your package is delayed, you can contact the courier directly for more details. Below are the courier contact numbers:

  • AnterAja: 021-5066-3333 anteraja.id
  • J&T Express: 021-8066-1888 jet.co.id
  • JNE: 021-2927-8888 jne.co.id
  • GoSend (via Gojek): Use the “Help” feature in the Gojek app; specific direct CS phone number not clearly listed

If you need assistance reaching out to the courier, let us know and we’ll be happy to help. Please note our customer service is available during working hours. 🙂

Can I reschedule or change the delivery address? | Apakah saya bisa menjadwalkan ulang atau mengubah alamat pengiriman?

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No, it is not possible to change the delivery address once an order has been placed. However, if the package has not yet been picked up by the courier, you can cancel the order and place a new one with the correct address.

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Tidak memungkinkan untuk mengubah alamat pengiriman setelah pesanan dibuat. Namun, jika paket belum diambil oleh kurir, Anda dapat membatalkan pesanan dan membuat pesanan baru dengan alamat yang benar.